Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding owo our questions which gave us w istocie other option but to reject the complaint. The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. The player from the Czech Republic had been attempting to withdraw money for a week from a verified account but was consistently asked for more payment documentation. Every document that państwa submitted, however, seemed to be insufficient for the online casino.

• However, it państwa later marked as ‘resolved’ after the player confirmed that his issue had been solved.
• She demanded accountability and the return of her winnings while indicating her readiness owo provide evidence of her claims.
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The good news is that HellSpin understands that trust is essential for players jest to truly enjoy their services. That’s why they take multiple steps owo ensure a safe and secure environment for all. The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint was rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted żeby the player.

Dedicated Mobile App

However, some payment options can only be used jest to make deposits in some places. The bank transfer option seems to be the most convenient option available. Blackjack variants, Baccarat, poker, and other live games are found in the on-line games section.

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• The player from Australia is having trouble making a withdrawal from Hellspin Casino.
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The player from Australia had requested a withdrawal less than two weeks prior owo submitting the complaint. The player reported that the casino had refused owo accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided jest to wager his winnings and requested owo close the complaint.

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• The Complaints Team extended the response time for the player but ultimately had jest to reject the complaint due jest to a lack of communication from the player.

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